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Terms & Conditions

These are our terms and conditions for billboard trailer hire, roadside advertising campaigns, design and print services, and landowner partnerships with Signboards New Zealand. They apply to every quote and booking we provide and take precedence over any other terms you may put forward. By accepting a quote or confirming a booking with us, you agree that these terms apply to the contract between us.

1. Payment

Payment is due within seven days of your campaign start date, unless we have agreed different settlement terms with you in writing.

  • Auckland bookings: payment is required within 24 hours of your install date, unless you hold a trading account with us.
  • New Zealand-wide bookings: payment is required within 48 hours of your install date.

2. Discounts

Any discount we offer is conditional on your account being paid by the due date. We reserve the right to invoice any discounted amount in full if your account becomes overdue.

3. Overdue Accounts

3.1 We will not install or continue a campaign on any account that remains unpaid 14 days after the due date. We reserve the right to charge interest on overdue accounts at 5% from the date payment was due until it is received. This does not limit our right to pursue payment of overdue accounts at any time, and is in addition to any other rights we may have against you.

3.2 We reserve the right to charge you for any legal or collection costs incurred in recovering payment through a third party or the Courts.

4. Trailer Ownership and Risk

Our billboard trailers and signage equipment remain the property of Signboards New Zealand at all times, whether on hire to you or not. Risk in the trailer and equipment passes to you for the duration of the hire once it has been delivered and installed at your site.

If your account becomes overdue, we may enter the site where the trailer is located to repossess our equipment. You grant us an irrevocable licence to enter your site for this purpose.

5. Our Services

We reserve the right to alter the details of any advertised package, site, or service without notice. While we make every effort to describe our billboard sites, packages and services accurately, we give no warranty as to their accuracy and accept no responsibility for any resulting loss.

6. Quotations and Contracts

6.1 Quotes are based on our current costs. If the law, government regulations, or the cost of materials, fuel or wages changes after we have confirmed a contract with you, we may pass on any resulting increase in cost to you.

6.2 Quotations are valid for 30 days from the date they are issued.

6.3 Prices and quotations, including advertised offers, are subject to change at any time without notice.

7. Prices

All prices quoted are subject to GST.

8. Delivery and Installation

8.1 We will make every effort to deliver and install your trailer on the agreed date, but any date given is a best estimate. We accept no liability for loss arising from delay in delivery or installation. Delivery and installation will be charged at the rates applying on the date they take place.

9. Campaign Duration Variation

We consider our contract fulfilled if the length of your campaign falls within 5% (plus or minus) of the hire period ordered, and you will be charged at the contract rate for the period delivered.

10. Claims

10.1 Any claim relating to damage or delay in delivery must be made to us in writing within 5 days of delivery.

10.2 Any claim about the quality of our work or equipment must be made to us in writing within 5 working days of installation, or the work will be deemed to comply with the terms of the contract.

10.3 You must inspect the trailer and signage at the time of installation. We are not liable for any damage that occurred in transit unless it is noted at the time of delivery.

10.4 Claims relating to a service not being delivered must reach us in writing within 4 days of receiving our invoice.

10.5 If you believe printed artwork is faulty, it must be returned to us in full before we agree to reprint it. If we consider the print to be of acceptable quality and within tolerance, we reserve the right to decline a reprint or refund.

11. Liability

11.1 Except where a defect in our equipment or artwork causes death, injury, or damage to personal property, our liability for any loss or damage you suffer is limited to the value of the contract.

11.2 We accept no responsibility for loss or damage arising from our services unless you have fully complied with the claims process set out in clause 10.

11.3 We are not liable for any financial loss you incur, including expenses, interest, or loss of earnings, arising from an unfulfilled booking.

11.4 Nothing in these terms affects your rights as a consumer.

12. Refunds and Cancellations

12.1 We reserve the right to rectify defective artwork or installation rather than issue a refund.

12.2 We will credit your account where we consider a refund is appropriate.

12.3 If we offer to redo or replace a service, you must accept the offer unless you can show clear cause for refusing.

12.4 If you choose to have work redone by a third party without referring back to us, you give up your right to any remedy from us.

12.5 Any defective print or signage must be returned to us before we provide a replacement. If it is not available, we will assume it has been accepted and no replacement will be provided.

12.6 Refunds take 3 to 4 working days to process once we have agreed to make one. This timeframe cannot be shortened.

12.7 Cancellation charges: any costs already incurred for work carried out up to the date of written cancellation will be deducted before any refund is made. If the booking has not yet been paid for, we will invoice you for the amount concerned.

13. Changes to Your Booking

Any change to your booked hire period or quantity of trailers must be made to us in writing before we begin processing your order. Any increase to your order will be treated as a separate contract unless you notify us in writing before we begin work on the original order.

14. Artwork and Design

14.1 Copyright in all artwork, designs, and creative material produced by us for your campaign remains with Signboards New Zealand. Provided you are not in default of any payment obligation to us, we will not reproduce that artwork for any competitor of yours.

14.2 All artwork is printed in CMYK unless you request otherwise. This may incur an additional fee.

14.3 All design fees must be paid upfront.

14.4 Our logo design service costs $50 plus GST for the first four proofs. Further changes after that are charged at $100 plus GST per hour.

14.5 Once your design project has started and we have produced any preliminary artwork, any retainer you have paid becomes non-refundable.

14.6 Once you have placed your booking, you have one hour to request changes to the artwork you have supplied. After this, you may be charged if you need to amend or resupply artwork.

14.7 We quote for one design per campaign. Any additional designs are chargeable.

14.8 We may install your campaign before payment has been received, unless we specify otherwise.

15. Proofs

15.1 The colour of your printed signage will be affected by the material it is printed on, and by any laminate or varnish applied.

15.2 Please check your proof carefully. Once approved, a proof is deemed correct and ready to print, and responsibility passes to you. We recommend viewing PDF proofs at 100% to check the true size of your artwork. We are not responsible for mistakes in spelling, punctuation, contact details, or layout once a proof is approved. We will not begin printing until we have received your written confirmation to proceed, by email or post.

15.3 Proofs are not supplied as standard. If you would like one, you must request it in writing at the time of booking; a verbal request is not accepted.

16. Force Majeure

We are not responsible for any failure or delay in meeting our obligations under a contract where this is caused by something outside our reasonable control, including our inability to source materials or equipment except at a higher cost. In these circumstances, we may terminate the contract, in whole or in part, without any liability to you.

17. Governing Law

This contract between you and Signboards New Zealand is governed by, and will be interpreted in accordance with, New Zealand law.

18. Complaints

gComplaints must be made within 48 hours of your campaign starting or your goods being received. Complaints made after this period are not eligible for a refund or reprint.